Digitizing the Business

Digitizing the business

We are focused on three segments of digitization: our backend operations, reservations and field operations and fleet management. The end result is a more agile system that enables easier interoperability with partners and customers.

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Reservation & customer management

To improve the overall customer experience across brands, we have invested in new websites, mobile platforms and operational technologies. These enhancements create streamlined, personalized and transparent interactions and are driving operational efficiencies. This means fewer vehicles sitting idle and more vehicles ready for when and where you need them.

“ We’re making the overall customer journey more transparent, convenient, personalized and seamless. From our Avis and Zipcar mobile apps to connected cars and new offers and processes, we’re focused on providing mobility on-demand where and when you need it. ”
Keith Rankin
PRESIDENT, INTERNATIONAL

Vehicles & fleet management

Fleet digitization drives cost-savings and operational efficiencies in the short term, while further setting the table for even better customer experiences in the long term. Current operational and fleet management efficiencies include:

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Vehicle maintenance

Fleet managers no longer need to inspect each vehicle for wiper fluid level, oil levels and other aspects with our new time-saving digital dashboard.

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Vehicle recovery

Connected cars enable us to reduce the time and costs associated with recovering lost or stolen vehicles, which means more vehicles ready for rental.

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Vehicle ready state

Our dashboard now shows the exact number, type and ready-state of every vehicle on the lot, ensuring that vehicles are fully ready for rental.